Benefits of ISO 9001 Certification implementation on small businesses
Small businesses are stressful to lead.
Why? Because a small group of people is looking for so many work functions
simultaneously, like government regulations, laws, production and sales, supply
chains, financial issues, quality problems, the workforce, etc. Now, what can
lead a small business to a sustainable and continuously growing organization
are consistent quality services. Consistency in workflows, quality, and
processes will allow small businesses to think about the improvement of their
businesses.
If an SME (small- to medium-sized
enterprise) keeps on struggling with its routine quality issues, then there are
far fewer chances for the business to sustain and grow. Thus, the most
beneficial tool for an SME to attain sustainability in its processes is ISO 9001 certification. A small
business can benefit significantly from the systematic process approach that
the ISO 9001 standard provides
Why
ISO 9001 certification?
The ISO 9001 standard is a basic
framework for any organization – large or small – to ensure a good Quality
Management System (QMS). The purposes of the standard
are to
allow a company to provide higher levels of customer satisfaction, along with consistently
supplying products or services that meet customer requirements, as well as to
achieve business goals and targets and to maximize profitability. ISO 9001 Certification Body can help a small
business in business process consistency and supplier relations.
Examples
of how ISO 9001 helps SMEs:
·
ISO 9001 certification requires the business to ensure that all
materials are purchased from suppliers that have been evaluated based on
quality criteria, and these suppliers must be re-evaluated at defined intervals
to ensure ongoing material quality and consistent supply chains.
·
ISO 9001 certification can help SMEs to increase their business – and eventually, their profitability – by building up a
business with the customers for whom certification is a contractual
requirement.
·
ISO 9001 allows SMEs to gain a clear understanding of their business
by gathering all of the valuable business information and data mandated by the
various standard requirements. Some examples include risk management processes,
the context of the organization, customer feedback, and reviews, results of
internal audits and management reviews, analysis of corrective actions, product
or service complaints, etc.
·
ISO 9001 provides the basis to develop a system that increases
confidence in the company’s stability while
providing reliable, recorded information and data to identify and move forward
with potential improvements.
·
See more details about ISO 9001 as a business management system in
this article: ISO 9001: Why it should be viewed as a business management
system.
·
As ISO 9001 is a Quality Management System standard, which is a
business development opportunity, let’s see how it can
benefit the SME financially. To see some challenges that might come up while
implementing ISO 9001, read this article: The 3 key challenges of ISO 9001
implementation for SMEs.
Financial
benefits of ISO 9001
certification
ISO 9001:2015
Certification
increases business opportunities with potential
clients, as well as international business. Some companies do business only
with ISO-certified companies, so a business that has an ISO certification will
get preference over those that do not. That means that a certified SME will get
more business and, therefore, more revenue. Further on, consistent production
operations and fewer product failures cut down on quality costs, resulting in
more profitability. Consistent quality in products or services leads to higher
customer retention rates and increases customer confidence in the business,
which leads to the enhancement of the business and eventually results in
financial growth.
Increased revenue is the byproduct of ISO 9001 certification. It
directly helps the business to develop a sustainable Quality Management System
that results in better financial performance by the organization.
Employees
benefits in ISO 9001 certification
ISO
9001:2015 Certification requires the organization to define organizational structures,
roles, and responsibilities; to ensure competence and awareness, and to provide
a suitable work environment for operations. If an organization (SME) fulfills
all the requirements of the standard related to human resources, this results
in higher employee satisfaction and motivation. People love to work in an
organization where they are treated well, listened to and allowed to
participate, and anticipate personal growth. ISO 9001 certification requires all of the above-mentioned
qualities to be fulfilled, so an SME with ISO
9001 certification is likely to be a better place to work for employees as
compared to other conventional small businesses without ISO.
Customer
benefits in ISO 9001 certification
The ISO
9001 standard is based on the basic quality management principles of
meeting customer requirements and striving to exceed customer expectations. A
customer always looks for quality in a product and quality in service. It’s not
only the product quality that encourages a customer to buy again and again; it
is also the customer experience that persuades a customer to return. An ISO 9001-certified business increases
customer confidence because the customer knows that he is dealing with an internationally
certified company. As the first quality management principle states, this is
the key feature that allows a small business to stand out amongst a large
number of companies with no such certifications.
Employer
benefits in ISO 9001 certification
One key benefit that has been discussed
above is getting potential contracts. An ISO 9001 Certification Body increases its likelihood of getting
potential contracts when that ISO certification is a requirement.
Also, from my experience, customer satisfaction increases for an ISO-certified organization.
An ISO-certified SME can identify
and resolve customer issues quickly, intelligently, and more efficiently, and
it can do so even before delivering its product or services to the customer. In
a small business, the optimal use of resources saves a lot. And, if an ISO Certification For Quality Management
is truly implemented, then the company saves a lot by reducing wasted time,
money, and effort. Running an ISO 9001 system can help a business to manage its
resources effectively and identify opportunities where savings can be found and
actions can be taken. The higher turnover, optimized production costs, and improved
brand reputation will eventually turn into employer benefits.
Some
of the benefits of ISO Certification For
Quality Management are given below:
1.
Improved quality
and service
2.
Higher potential
for clients and contracts
3.
Structured and
efficient processes management
4.
Gives more
satisfaction and retention to our customers
5.
trusted and
esteemed data and results about the business
6.
Better business
reputation
7.
Consistent
processes
8.
Improves
business turnover
For more information about ISO 9001
and the role we can play in your efforts to achieve certification to it, feel
free to contact
us. To get started with
the certification process, you can also request a quote.
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